Terms And Conditions

Online Terms Of Sale

1 These Terms

1.1 It is important that you read these terms and conditions of sale ("Terms of Sale") carefully before ordering any Product(s) ("Products") from konesseur.com ("Site"). Together with our Privacy Policy and Website Terms of Use, these Terms of Sale govern our relationship with you in relation to this Site and your purchase of our Products on this Site.
1.2 We advise you to print a copy of your Order and these Terms of Sale for your information and safekeeping.
1.3 By placing an order for any Product(s) on this Site ("Order"), you agree to be bound by these Terms of Sale, and by continuing to access the Site, you agree to accept the practices described in these Terms of Sale, which may be updated or changed by us from time to time. A regular visit to this page will ensure awareness of any future changes. Your continued use of the Site following such change(s) shall signify your agreement to be bound by our modified Terms of Sale.
1.4 By placing an Order, you are offering to purchase a Product on and in accordance with these Terms of Sale. All Orders are dependent on availability and confirmation of the Order price.

2 About Konésseur

2.1 We are Konésseur™, a Trade Mark registered in Ministry of Economy - UAE and Owned by Konesseur General Trading L.L.C, a registered company in Dep. of Economic Development - Dubai under the registration number 1357558.
2.2 You can contact us by email at contact@konesseur.com or by WhatsApp on +971 58 810 4432.
2.3 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 When we use the words "writing" or "written" in these terms, this includes emails.

3 The Contract

3.1 Orders are submitted via the Site as set out in this clause.
3.2 Once you are ready to make a purchase, click on "ADD TO CART" to add the Product(s) you wish to purchase to your Shopping Bag. Then proceed by clicking "PROCEED TO CHECKOUT" to log into our secure servers to complete your Order.
3.3 If this is your first purchase on our Site, you will have the option to register and create an account with us using your email address, and you will also be asked to create a password. You must keep this password confidential and not disclose it to any third party. You will then be asked to input your address. The address that you register with must be the address that the card statement is sent to, however, you can use a different delivery address if you so wish. If you have already registered with us, you may enter your sign-in details to access your account.
3.4 Once signed in or registered, as the case may be, you must select your preferred method of delivery (if any delivery charges are payable, these will then be added to the amount you will be charged), confirm you wish to make an Order, and consent to the Terms of Sale. You will then be asked to confirm your delivery address and input your payment details.
3.5 We will then send you a confirmation email (including your order reference number) to acknowledge that we have received your Order ("Confirmation"). This is sent to the email address you register with us. After sending you the Confirmation, we will process the payment details you have given to us to take payment for your Order.
3.6 If we are unable to fulfill your Order, you will receive an email from us informing you that the Order has not been accepted, and we will refund the payment for your Order to you.
3.7 Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.
3.8 All sales are final. We do not offer returns or exchanges. You may request to cancel your Order only before it has been shipped, with the exception of pre-ordered items. Pre-ordered items cannot be canceled once the Order has been placed. Once an Order has been shipped, it cannot be canceled. In the event of a refused delivery, the original shipping cost and any applicable return-to-sender fees will be deducted from any potential refund or credit.

4 Making a Change to the Contract

4.1 If you wish to make a change to the Product(s) you have ordered, please contact us immediately. We will let you know if the change is possible. Please note that changes can only be considered before the Order has been shipped and are subject to product availability.
4.2 If your Order has already been shipped, we are unable to make any changes. As all sales are final, the Product(s) cannot be returned or exchanged once they have left our facility.

5 Engraving and Gift Messages

5.1 We are unable to process any engraving request or gift card messages containing profanities or inappropriate language. Where possible, we will contact you to seek an alternative engraving or gift message and we will do this before we send you the second confirmatory email in respect of your Order.

6 Price

6.1 When you submit your Order, you are offering to buy the Product(s) at the price set out in the Order.
6.2 We ship worldwide and all prices exclude any applicable taxes, duties, or import fees. You are solely responsible for all customs duties, import taxes, and fees imposed by your country. These charges are not included in our prices.
6.3 The total amount payable to Konésseur by you will be displayed before you confirm your Order and will be set out in the confirmatory email you receive from us.
6.4 Our prices may change at any time. If we discover that the price for a Product has changed or that there has been a pricing error when we receive your Order we will contact you and ask if you wish to proceed at the correct price.

7 Promotion and Offer Codes

7.1 To redeem a promotion or offer code ("Code"), insert the Code in the "Voucher / Offer Code" box on the Shopping Bag page of the Site and click "Update". If valid, the Code will be applied.
7.2 In addition to any Code specific terms and conditions, the following conditions apply to all Codes:
7.2.1 Only one code can be used per Order
7.2.2 Codes can only be applied to full price items (Codes cannot be applied to sale items)
7.2.3 Codes are non-transferrable and no cash alternative is available
7.2.4 Orders must be made prior to 23:59 GMT on the closing or expiry date of the Code (if one is specified)
7.2.5 All offers and promotions are dependent on stock availability
7.2.6 Offer codes and promotions may be amended or removed at any time
7.2.7 These Terms of Sale apply to purchases made using a Code
7.3 Items purchased using a promotion or offer code, or items on sale/discount, are non-refundable.

8 Payment

8.1 All payments must be made at the time of Confirmation. Payment for all Orders must be by credit or debit card. We accept payment credit or debit card payments via Visa, MasterCard, American Express, Maestro, Union Pay, Discover. And we support also Express Checkout using Google Pay and Apple Pay. If we are unable to accept or fulfill your Order for any reason then we will refund any money paid by you in respect of the Order. We will not dispatch the Product(s) until we receive payment in full.
8.2 For payment by card, all credit or debit cardholders and bank account holders respectively may be dependent on authorisation and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered as a result.
8.3 To ensure safe and secure shopping, we are using standard internet encryption technology to provide you with the maximum practicable level of security.
8.4 We do not hold any of your payment details anywhere on the Site. They are passed securely to our payments processor for authorisation by your bank or payment provider.

9 Delivery

"Your Order, Your Time": Unveiling a World-Class Shipping Journey Tailored by Konésseur

9.1 Fast and Reliable Delivery:
At Konésseur, we understand the importance of timely delivery and strive to make your shopping experience as convenient as possible. Our efficient delivery service ensures that your chosen products reach your doorstep in a timely manner, while our commitment to quality and reliability sets us apart.
9.2 Timely Arrival, Every Time:
We prioritize getting your selected Product(s) to you as swiftly as possible. When you place an order with us, our dedicated team works diligently to dispatch your items to the delivery address specified during checkout. While we provide an estimated delivery time on our checkout page, please note that due to varying factors, we cannot guarantee an exact delivery date. However, our aim is to exceed your expectations with timely arrivals.
9.3 Working with the Best:
For us, excellence in delivery means partnering with the best in the industry. We collaborate with top-tier shipping companies known for their adherence to global standards. This ensures that your order is handled with care and delivered with precision, so you can enjoy your purchase without any worries.
9.4 Flexibility and Convenience:
We offer two shipping options – Free Shipping and Express Shipping – allowing you to choose the option that best suits your needs. Our Free Shipping option ensures that your order reaches you within the specified delivery period, while our Express Shipping option guarantees even faster delivery, ideal for when time is of the essence. More details about our delivery rates and destinations can be found at the delivery page
9.5 Your Satisfaction, Our Priority:
We value your satisfaction above all else. If for any reason we do not manage to deliver the Product(s) to you within 30 days of the Contract date, you have the option to cancel the Contract, and we will promptly refund any payment you've made.
9.6 Import Duties and Taxes:
Please be aware that in some cases, you may be required to pay import duties or taxes upon receiving your order in your country. These potential charges are at your sole responsibility, and we do not take any responsibility for any import duties or taxes that may occur in your homeland country. We recommend checking with your local customs office for more information on potential charges.
9.7 Easy Ownership Transition:
Upon delivery, ownership of the Product(s) transfers to you, ensuring that you can start enjoying your purchase right away.
9.8 We aim to deliver Product(s) to the delivery address you have requested in your Order within the time set out in our checkout page but we cannot give an exact or guaranteed delivery date.
9.9 Shipping costs are non-refundable unless the product received is incorrect, damaged, or defective. All return shipping costs are the customer's responsibility unless the return is due to our error.

10 Damaged or Defective Product(s)

10.1 Except for any specific warranties we offer in relation to any particular Product(s), or consumer guarantees under law, we do not offer any warranty or guarantee on our Product(s).
10.2 You should inspect the Product(s) when you receive them for defects or damage. If you find a defect or damage, contact our Customer Service as soon as possible with your Order reference number at hand.
10.3 If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) or refund the price paid by you, including any delivery charges you paid, provided that you have not worn, used, and damaged the Product(s). We will either refund the cost of the return of the Product(s) to us by you or send you a prepaid parcel which you can use to return the Product(s).

11 Final Sale and Error Policy

11.1 All sales are final. Given the nature of our products, we do not offer returns or exchanges for change of mind, size preference, or style choice. Once an Order is shipped, it is considered a binding contract for a final sale.

11.2 Exceptions for Errors and Defects: You may only return or exchange an item if:
11.2.1 We have shipped an incorrect item or incorrect color;
11.2.2 The item arrived damaged or defective upon delivery.

11.3 Reporting an Issue: If you believe you have received the wrong item or a damaged product, you must notify us within 48 hours of delivery. Please contact us via:
11.3.1 Email: contact@konesseur.com
11.3.2 WhatsApp: +971 58 810 4432
You must provide your Order reference number and clear photographic evidence of the error or damage.

11.4 Verification Process: Upon receiving your report, we will review the evidence. If the error is verified as ours (wrong item/color) or the product is confirmed defective, we will provide instructions for a return or replacement at no additional cost to you.

11.5 Condition of Returned Items: In the event of an approved return due to our error, the Product(s) must be returned in their original packaging, unused, and in the same condition as received. We reserve the right to refuse a return if the product shows signs of use or tampering.

11.6 Shipping Costs:
11.6.1 Original shipping costs are strictly non-refundable under any circumstances.
11.6.2 If a return is required due to our error (wrong item/damage), we will cover the return shipping costs.
11.6.3 For any other circumstances, return shipping is at the customer's expense.

11.7 Bespoke and Personalised Items: Notwithstanding clause 11.2, any items that have been engraved, custom-made or otherwise personalized are strictly non-returnable and non-refundable unless they are functionally defective.

11.8 Refund Processing: If a refund is approved due to an error that cannot be resolved via replacement, the refund will be processed within 14 days to your original payment method, excluding original shipping fees.

12 Liability

12.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
12.2 Nothing in these Terms of Sale will limit our liability for:
12.2.1 fraud; or
12.2.2 death or personal injury caused as a result of our negligence; or
12.2.3 or breach of your legal rights in relation to the Product(s) including the right to receive Product(s) which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care.
12.3 We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13 Notices

13.1 All notices sent to you will be sent to the email address provided with your registration details (as updated by you). By accepting these Terms of Sale you give your consent to receive communications from us by email.
13.2 Personal information that you supply to us will only be disclosed by us to a third party in accordance with our Privacy Policy. You agree that we may use the personal information supplied by you in accordance with our Privacy Policy.

14 Privacy

14.1 Our Privacy Policy can be found at Privacy Policy. By consenting to these Terms of Sale, you acknowledge and agree to be bound by the terms of our Privacy Policy, which may be updated from time to time. Please read our Privacy Policy carefully.

15 Intellectual Property

15.1 The entire content of the Site, including all items design, copyright, trademarks, and other intellectual property rights it contains, including the name 'Konésseur', is the sole property of Konésseur and its licensors. You may store, print, and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute, or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Site nor may you use any such content in connection with any business or commercial enterprise.

16 Miscellaneous

16.1 No failure or delay by us in exercising any right or remedy provided by law or under these Terms of Sale and no single or partial exercise of any such right or remedy shall impair the right or remedy, or operate as a waiver or variation of it, or preclude its exercise at any subsequent time.
16.2 If any clause of these Terms of Sale is found to be invalid, illegal, or unenforceable by any court or authority, that clause or part-clause will be deleted from these Terms of Sale and the validity and enforceability of the rest of these Terms of Sale shall remain unaffected.
16.3 A person who is not a party to a Contract is not entitled to enforce any of its terms (including these Terms of Sale) under the Contracts (Rights of Third Parties)
16.4 We will try and solve any disagreements quickly, fairly, and efficiently. However, if you are not happy with the way that we deal with any disagreement and you want to begin court proceedings, you must do this within the United Arab Emirates.

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